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I have an interview tomorrow for an internship, and was given various scenarios. This one has stumped me. TIA
One of your best customers contacts you late in the day to move a load. The freight is in a tough area to locate a truck last minute, there is a time constraint issue to pick it up, and it seems nearly impossible to accommodate your customer.
Given the above scenario how will you react to your customer? What measures will you take?
Be honest and remind them of your apparent strong relationship. Since they're your best customer, offer them a discount or freebie down the road. If you can't accommodate them, make sure to make up for it in some way.
Tell them the truth.
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Interview questions and real life are quite different; They are probably looking for how you say it and your problem solving skills.Reply with something about using the chain of command and more experienced co-workers, and then say you would use all suggestions and info to decide the best way to accomodate the customer while always keeping the company's best interest as the driving force behind all your decisions. Sounds like a lot of BS but it works.
Today is a great day to love Auburn, a little better than yesterday but not as good as tomorrow.
I would tell them, "Let me get to work on this right away to determine if it is logistically possible to fulfill your request." Assess your resources while giving frequent updates to customer. In the event you can't pull it off, be honest and let them know asap. Offer to help find alternatives and any help you can give.
Here is what I would say -
Based on the location and time constraints, I cannot guarantee that we will be able to get this done for you. I can however, try putting in a couple calls with other vendors to see if we can get this taken care of.
With my customers, I never want them to shop with anyone else. I will go to my competition and buy products and sell them to my customer at a 0 margin in order to prevent them for going else where. By going above and beyond, that helps solidify your relationship with the customer.
I agree with the other posters. Just take the honest route. It will work.
So tell the customer you will try and get it done if possible, but if not somethings are out of your control.
Most people are understanding. So thus that answer should be fine. Good luck to you. I just started my new job 3 weeks ago so hopefully this turns out good for you.
Malzahn approves of NOW Boot Camp! Well...not really...but he would if he knew about it :) www.nowbootcamp.com
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